Sales Co-Ordinator

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What's on offer

Job Title: Sales Operations Co-Ordinator  

Location: London EC1

Salary: £24,000-£26,000 doe

Benefits: 23 days holiday, company pension scheme, income protection, season ticket loans and childcare vouchers

Start date: ASAP

Client & the role

Eddison Knight are working with a client who provide innovative solutions for document management and supports digital and hardcopy document requirements.  Our client now requires a bright and charismatic individual to join them as a Sales Operations Co-ordinator due to internal promotion.

The Operations co-ordinator role will be responsible for supporting the operations department with order management, administration and supplier management duties.

To be successful in the role you must have the ability to juggle multiple tasks and priorities, great customer service skills, thrive in a highly driven environment, enjoy learning new skills, procedures, and systems, and have an overall desire to contribute to company growth.

Responsibilities:

  • Same day order processing and co-ordinating logistics.
  • Order management, keeping customers informed of the progress of the order.
  • Jeopardy ticket management
  • Ensuring all tickets are responded to within SLA
  • Proactively follow-up with Sales on any open issues to ensure customer satisfaction
  • Collaborating with Finance, Sales, & Operations to resolve order questions
  • Resolve shipment delays/issues with our suppliers
  • Updating CRM and internal reporting trackers daily.
  • Strong spoken and written language skills for working with customers
  • Complete special projects as needed
  • Any other duties as determined by the Management team.

Skills and experience

  • Minimum 2 years’ experience within Customer service and admin role
  • Professional telephone manner Resilience to work in a fast-paced sales environment Microsoft Office (all) – intermediate level
  • Educated to A’ Level standard or equivalent

Who they're looking for

  • Someone who is confident, clear, articulate, friendly and presentable.
  • Proactive in their work approach, and always willing to lend a hand to help reach team goals.
  • Excellent communication skills with a very high attention to detail.

ch team goals.

  • Excellent communication skills with a very high attention to detail.