Helpdesk Manager

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Junior Provisioning Manager

Our client requires a Junior Provisioning Manager to support hosting and telco deliver utilising broadband and fibre options typically.

This is a role to grow in to a Project Manager rapidly and will require an ambitious and hard-working approach with some aggressive projects initially. You will be expected to hit the ground running and be visiting clients within 3 weeks of joining.

The role requires you to:

  • Deliver national Telco     services to new and existing clients.
  • Have experience of hosted     services.
  • Ensure all post-sales     activity from provisioning to deprovisioning is completed.
  • Ensure close engagement with     internal customer services, technical teams, account managers and external     suppliers and clients.
  • Manage and deliver supplier     and client SLA’s.
  • Ensure data protection and     customer privacy is followed and secure in all cases.
  • To ensure team conducts all     necessary tasks associated with the connection, upgrade and maintenance of     customers’ orders in a timely and appropriate manner.
  • Manage conflict resolution     to achieve best outcome for the client.
  • Ensure all systems are     updated and accurately logged.
  • Support the development of a     new CRM
  • Familiarity with Visio to     create new processes and procedures as need.
  • Familiarity with MS Project     to manage small projects upto £250,000 in value.
  • Support the team with     training and up-skilling,
  • Participate in customer,     team and departmental meetings as required.


  • 3 years’ experience of     delivering Telco services and hosting solutions, including provisioning     within telcos (e.g. BT, Virgin, Talk Talk, Verizon, Colt etc)
  • Broad understanding of the     IT service industry
  • Comfortable with working     with clients in the Internet sector
  • Project co-ordination/management     experience in the IT Service Industry
  • Ensure client engagement and     Voice of the Customer is heard.
  • Excellent report and     communication skills
  • Prince 2 Foundation and     understanding of project life-cycles.
  • Service Management skills     including understanding of SLAs, KPIs and a broad understanding of change     management and risk management processes
  • Tactically astute with a     controlled sense of urgency
  • Prince2 Practitioner or     equivalent is highly desirable


In return you will receive a salary of up to £35k dependent on experience, a 10% bonus dependent on company and individual performance, 20 holidays per year + pension + medical