Customer Services Admin Assistant

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What's on offer

Job Title: Administration Assistant
Location: London EC1
Salary: £18,000
Benefits: 23 days holiday, company pension scheme, income protection, season ticket loans and childcare vouchers
Start date: ASAP

Client & the role

Eddison Knight are working with a client who provide innovative solutions for document management and supports digital and hardcopy document requirements.  Our client now requires a bright and charismatic individual to join them as a Helpdesk operative.  You will own responsibility for the managing of incidents reported by customers via a helpdesk ticketing system.

You will be:

Providing office support to a customer support team.
Logging engineer calls
Verifying consumable tickets and generating orders
Setting up customers and assets in helpdesk tool
Generating monthly billing information from the ticketing system
Skills and experience

Ideally a minimum 18 months experience in an administrative environment.
Excellent Excel skills including Pivot Tables and Lookups
Confident and presentable, with excellent communication skills
A desire to progress into first line support role
Microsoft Office (all) – intermediate level
Educated to A’ Level standard or equivalent as a minimum
Full training will be given

Who they're looking for

Someone who has excellent personal competencies in the following:
Communication and Interpersonal Understanding
Striving for Achievement
Work Management
Team-working
Organisational Awareness
All shortlisted applications are acknowledged within 48 hours

Eddison Knight Recruitment has been retained on behalf of the hiring company to find, prepare and recommend resourcing solutions.  By sending us our CV you are explicitly consenting to our processing of your personal data on a computer database for the purpose of evaluating your application for employment. This processing will be carried out in accordance with the UK Data Protection Act 1998. By applying for this role you hereby consent to us to finding you work on your behalf. If you do not wish your CV to be sent to our client then you must clearly state this to us.